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Master your JAL fittings. Watch expert-led video tutorials on installation, daily maintenance, and quick troubleshooting to ensure flawless performance for years to come.
Find quick clarifications regarding installation, tools, and general maintenance. If our video library didn't resolve your specific issue, explore the answers below or contact our technical team.
While our videos provide step-by-step guidance for simple replacements, we highly recommend using a certified plumber for full installations to ensure the product warranty remains valid.
Most minor adjustments (like cleaning an aerator) require only basic tools such as an adjustable wrench, soft cloth, and Teflon tape. Our videos specify the exact tools needed for each task.
If the aerator is clean, the issue might be with the supply line pressure or the cartridge. Please submit a “Request Help” form above so our technicians can diagnose the specific problem.
No. As emphasized in our care videos, never use acidic or abrasive cleaners. Use a soft cloth with mild soapy water or a mixture of vinegar and water to gently remove deposits.
Genuine spare parts (cartridges, aerators, handles) are available through our authorized dealer network. You can use the Store Locator to find the nearest dealer.